Privacy Policy
Last update: April 2025
Fika Vegane is committed to protecting the privacy of your personal information, in accordance with Quebec’s Law 25 on the protection of personal information. This policy explains how we collect, use, store, and protect your data.
Personal information refers to any data about an identifiable individual, such as their name, address, phone number, email, or IP address. Aggregated or anonymized data that cannot identify you is not considered personal information.
We may collect the following information:
- First and last name
- Email address
- Shipping address
- Phone number
- Payment information (processed via Stripe)
- Order history
- IP address, browsing data, and preferences via cookies
This information is collected when you place an order, subscribe to our newsletter, or interact with our website analytics tools.
By providing your personal information, you consent to its use in accordance with this policy. You may withdraw your consent at any time, subject to legal obligations, by contacting us at info@fikavegane.com.
Your information is used to:
- Process orders and deliveries
- Manage customer communication
- Improve our services
- Send promotional offers (if you have opted in)
We use Google Analytics, Google Tag Manager, Google Ads, and Facebook Pixel to analyze site traffic and measure the performance of our advertising campaigns. These tools collect data such as:
- IP address
- Device type
- Browsing behavior
- Anonymized interest categories
This data may be used to display targeted ads. It does not directly identify you. You can adjust your preferences via your browser settings or through Google and Meta’s ad preference pages.
Your information is only shared with:
- Stripe (for secure payment processing)
- Our delivery partners
- Our web service providers, all bound by confidentiality agreements
We do not sell, rent, or trade your personal information.
We implement the following measures to protect your information:
- SSL encryption during transactions
- Restricted access to authorized employees only
- Firewalls and security software
- Regular backups
- Secure deletion of unnecessary data
Personal information is retained as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, the data is securely deleted.
Under Law 25, you have the right to:
- Access your personal information
- Request corrections
- Withdraw your consent
- Request deletion, subject to legal obligations
To exercise these rights, contact info@fikavegane.com. A response will be provided within 30 days.
In the event of a data breach involving your information, we will take appropriate action and notify you if there is a serious risk of harm. We maintain an incident log in compliance with Law 25.
We use cookies to improve your experience, remember your preferences, and analyze site usage. You can disable cookies in your browser settings, but some features may not function properly.
You may update your personal information by contacting us at info@fikavegane.com. It’s important to keep your details accurate and up to date.
Name: Sarah Bourbonnais
Email: info@fikavegane.com
Title: Privacy Officer
This policy may be updated without notice. Any major changes will be announced on our website.
